The Education Abroad Network (TEAN) has an opening for an Assistant Program Manager based in our Chicago head office. TEAN’s primary clients are college students interested in studying abroad. The most suitable candidate for this position will believe in the life-changing capacity of studying abroad and embrace that statement with total enthusiasm. This position provides administrative and program support to the Program Managers, Marketing staff and to the Company Directors. This is an entry-level position into the field of study abroad / international education. Suitable for a recent graduate with a passion for study abroad or a growing professional interested in getting into the field, this role provides a strong foundation in all aspects of the study abroad experience from pre-departure administration, advising of students and the marketing process, through to the on-the-ground experience in-country, liaising with our in-country staff and the re-entry experience.

Position Responsibilities

  • Administrative and program support for Program Managers in the processing of student applications (Includes but not limited to scanning and uploading documents; preparing materials to be sent to students; invoicing; processing student deposit refunds; registration of student passports with U.S. Embassies abroad; processing of overseas transcripts)
  • Answering and directing all incoming calls, as well as answering student and parent questions and providing excellent customer service either in person or via telephone and email
  • Assisting the Marketing team (registration and preparation for study abroad fairs and conferences; some attendance at on-campus recruitment events)
  • Organize and maintain affiliation agreements with U.S. colleges and overseas partnership agreements
  • Develop and maintain knowledge of TEAN offerings in order to accurately advise students and parents
  • Generate weekly marketing and enrollment reports to distribute to all staff
  • General office clerical duties including but not limited to processing, sorting and logging all incoming mail daily; maintaining hard copy and electronic filing system; and maintaining office supplies
  • Depending on the skill set, the incumbent may be given their own programs to manage

Background requirements

  • Bachelor’s degree required
  • 1-3 years of experience in international education preferred
  • Prior study abroad or international travel experience desirable
  • Computer skills required (Word and Excel). Knowledge of Quickbooks would be helpful.
  • Familiar with, and active user, of social media
  • Excellent communication (written and oral) including outstanding phone manner
  • Positive, helpful and friendly attitude
  • A willingness to take on new tasks outside of the given job description
  • Comfortable working in a small, open office environment
  • Team player, with ability to work autonomously
  • Detail oriented
  • Ability to prioritize competing tasks / Time management
  • Able to handle lifting 30lb brochure boxes
  • Passion for study abroad/international travel
  • Ability to undertake domestic and international travel as required
  • Valid passport

Application Instructions

Please apply here. The cover letter should address our Company Core Values as listed on our web site. No phone calls.