Frequently Asked Questions
We’ve gathered the below FAQs regarding COVID-19 as they specifically relate to TEAN, our students and our staff.
Q. Which TEAN Fall 2020 programs are still running?
The below programs are currently running and listed by their current start date (the arrival date in country). Note that some programs have pushed back start dates from previously published dates. Should changes be made to any programs, TEAN will communicate ASAP with students and advisors. Some U.S. universities are issuing their own restrictions for students studying abroad in the fall, so be sure to check your university’s current policy.
Q. Which TEAN Fall 2020 programs have been canceled?
The below Fall 2020 programs have been canceled. All students who were enrolled in these programs were given the option to choose whether they wanted to attend a different program or receive a refund of any paid program fees.
- Australia (all programs with a July start date)
- New Zealand (all programs)
- Semester in Fiji
- Singapore Management University
- Semester in Shanghai (Fudan University)
- Semester in Thailand (Mahidol University)
Q. How are future programs being vetted for health and safety?
Your health and safety is our highest priority. The past few months have been a roller coaster of developments and changes surrounding the global COVID-19 pandemic. As travel restrictions begin to ease, we’re looking ahead to future programs to give students a study abroad adventure worth waiting for!
TEAN’s Health & Safety team is continuing to monitor data and recommended best practices from trusted security resources plus local staff regarding the status and impact of COVID-19 in each of our program destinations. We are regularly assessing all programs and locations to ensure programs are safe — with a focus on hygiene and social distancing — while still providing a rich cultural and academic experience. When determining updated health and safety guidelines to meet this “new normal,” we’re considering both location-specific guidance and general travel, social and education recommendations.
Q. If TEAN cancels a Fall 2020, Winter, Spring or Summer 2021 program prior to the program starting, will I get a refund?
Yes – we have your back! See details here.
Q. What is the refund policy if I voluntarily choose to withdraw from a Fall 2020 study abroad program prior to departure because of concerns about the COVID-19?
All TEAN Fall 2020 study abroad program application and withdrawal deadlines have been extended to give students more time before committing to a program. If you withdraw prior to the listed withdrawal date for your program, we will issue a full refund less the $100 application deposit. If you withdraw after the withdrawal deadline, we will work with our partners to recover costs and provide a refund as much as possible. For a list of all application and withdrawal deadlines see here.
Q. If my home university requires me to cancel my study abroad or intern abroad plans will I get a refund?
If you are required by your home university to cancel your Fall 2020 study abroad plans prior to the start date, TEAN will provide a full refund. If your home university requires students to cancel their program with TEAN after a program has started, TEAN will work to refund all recoverable costs, but the available refund may be minimal, if anything, depending on the program and the date of departure.
Q. Will TEAN help cover any flight-related costs if a program is canceled?
No — while TEAN program prices cover many aspects of the program, airfare is not included. Each student is responsible for booking and paying for their own flights to/from the program destination. Therefore, any potential refunds will need to be handled directly with the airline or third-party provider through that the student purchased tickets from. Before booking any flights, we recommend confirming with the airline, agency or third-party booking website you choose what change/cancelation policies or insurance coverage apply in case travel plans are affected due to the COVID-19 pandemic.
Q. I have submitted an application – who can I contact for more information?
You can always contact your TEAN Program Manager directly or our TEAN headquarters in Chicago at 312-239-3710.
Q. Are Spring 2020 students whose programs were canceled due to COVID-19 receiving refunds?
We have worked with our host universities, housing providers and other in-country vendors regarding potential refunds/recoverable costs for Spring 2020 programs. TEAN Program Managers have contacted students regarding possible refunds. If you’re a student and have any questions, please contact your Program Manager directly.